Pickup & Delivery

Delivery Guidelines

  • Delivery is available within 50 miles of Louisville, KY.
  • Deliveries are made between 10:00AM and 5:00PM, Monday through Saturday.
  • Deliveries can only be done with a responsible person present, age 18 or older.
  • It is the customer’s responsibility to make arrangements for the protection of wood floors, carpet, walls, doorways, doors and similar property. Although every precaution possible will be taken to avoid damaging any household property, the responsibility for providing necessary protective materials lies with the customer.
  • In the unlikely event damage is caused to your property, it must be reported within 24 hours, to Customer Care. This can be done by calling (502) 719-9700, or by emailing VWatkins@burdorf.com
  • If you need to change the delivery address, please contact Customer Care at (502) 719-9700, or by emailing VWatkins@burdorf.com at least 48 hours prior to delivery. 
  • The delivery team cannot be responsible for moving your existing merchandise, with the exception of old bedding removal. Please be sure to have the area clear before the delivery team arrives.

Pick-Up Guidelines

  • The Pick-Up dock is open from 10:00 AM to 5:00 PM, Monday through Friday
  • A photo ID is required when picking up merchandise.
  • If someone else is picking up the merchandise, the Customer Pick-up Office must be informed of who it will be prior to pick-up.
  • You must bring your own tie-downs and packing materials.
  • Kentucky Law states that the driver is responsible for the safety of the load in transit. The pick-up dock employees will assist in loading, but you are ultimately responsible for the safety of the merchandise.
  • Some merchandise is not assembled and cannot be assembled for customer pick-ups.
  • If damage is found once the merchandise is unboxed, it must be reported within 24 hours to Customer Care. This can be done by calling (502) 719-9700, or emailing VWatkins@burdorf.com

Speciality order items are non-refundable after your order has been placed with our manufacturer. Speciality orders take 4-6 weeks for delivery. Close-outs, clearance items, floor models, upholstered items, pillows, mattress protectors, foundations and motion bases are non-refundable and non-returnable.  Specialty Orders take 4-6 weeks for delivery.

Please note: Burdorf Interiors shall not be liable for delays caused by our suppliers, accidents, fires, causes beyond our control or any other natural disaster. Should any defect develop after delivery, we will repair or replace at our option. There will be a $25.00 fee for any returned checks. Floor sample merchandise is sold as is with no refunds or exchanges.

All transactions are in U.S. Dollars (USD)